Shipping and Returns

Where we ship

We ship to addresses in all 50 US states and Washington, DC. We don't ship outside the United States. We can't ship the Blanket Ladder, or a set that includes it, to a PO box.

Shipping rates

Each item in a set, pair or bundle counts toward the total. A Sofa Set counts as five items, a Square Pair or Lumbar Pair as four, a Reading Chair Set as three and TOPPING OUT as two.

Oversize charge. The Blanket Ladder ships in a long box, so each ladder adds a $35 oversize charge to the flat rate. The charge shows in your cart and at checkout. TOPPING OUT and FULL FRAME already include the $35 oversize charge in their price, so it isn't added again.

How your order ships

Every order goes by Economy shipping, which usually takes 5 to 8 business days. We ship with USPS, or with UPS when it's the better option for your order. We'll email you a confirmation when you place your order and a tracking number when it ships. If we can't ship your order within the time we've told you, we'll email you with a new date and the option to cancel for a full refund.

Cancelling an order

Cancelling an order. To cancel, email support@wasatchcrestgroup.com or call (385) 531-8801 before your order ships, and we'll refund it in full to your original payment method. Once it has shipped, you can return it under our returns policy.

Returns

• Unused products. You can return any unused, unwashed product in its original packaging within 30 days of delivery. Email us and we'll send you a prepaid return label. Once the item arrives, we'll refund your original payment method.
• Used, washed or opened products. Throws and covers that have been used or washed, and inserts taken out of their packaging, can't be resold, so we refund or replace them only if they're faulty. Tell us within 30 days of delivery.
• Damaged in transit. If anything arrives damaged, email a photo of the item and the box to support@wasatchcrestgroup.com within 7 days of delivery. We'll send a replacement or refund it, and you don't need to send it back.
• Sets and bundles. You can return unused items from a set or bundle on their own. The refund is that item's share of the price you paid for the bundle.

How to return

1. Email support@wasatchcrestgroup.com within 30 days of delivery with your order number and the items you'd like to return.
2. We'll reply, usually within 2 business days, with a prepaid return label and instructions.
3. Pack the items securely in their original packaging and send them with the label.

Return shipping is on us for unused returns and for anything that arrived damaged or faulty. Original shipping charges aren't refunded. The $35 Blanket Ladder oversize charge on an unused return: <LADDER_OVERSIZE_REFUNDABLE>. Once your return arrives and we've checked it, we'll refund your original payment method and email you to confirm.

Refunds are issued within <REFUND_DAYS> business days of receiving the return.

Questions

Email support@wasatchcrestgroup.com or call (385) 531-8801, Monday to Friday, 9 a.m. to 5 p.m. Mountain Time. We usually reply within 2 business days. See also our Terms and Conditions.